The frequently asked questions (FAQs) provided below highlight questions that are often asked. Please refer here before making an inquiry.
We will send the URL of refund form to the e-mail address registered as the log-in ID of the entry system.
In case you return the form after 5th February, we will process your refund accordingly.
In addition, please note that if there is a deficiency in identity verification or bank information, it may take longer time to confirm once again.
The World Masters Games
The new dates after the postponement is currently under discussion with the International Masters Games Association (IMGA). We will make an announcement on our Games website, as soon as the dates are decided.
Competing in the Games
World Masters Games 2021 Kansai・Shiga Local Organising Committee will contact you separately regarding the cancellation of application for rental boat. Please confirm the contents and proceed to cancellation procedure.
【Other disciplines besides Rowing】
There is no need for cancellatio procedures by individuals.
Opening Ceremony , Closing Ceremony
For those who have made reservations through other travel agencies, please follow the cancellation procedures by yourself.